How Do I Register With Elliot's House?
To register your pet please click here to access the new pet parent portal (https://secure.petexec.net/newOwner.php?x=uS4gobvwlEo=).
This is where you will put all of your information, your pet’s information, including vaccination records. Everybody must be up-to-date on Bordetella, distemper, and rabies. For cats, we only ask for a rabies certificate.
What vaccines are required?

Everybody must be up-to-date on Bordetella, distemper, and rabies. For cats, we only ask for a rabies certificate.

What happens after I Register my Dog?

As soon as we get all of the elements of the registration in we will be in touch with you in order to set up a temperament test at our facility in Somerville located at 230 Somerville Ave. near Union Square.

A temperament test is a series of tests to make sure that we do not allow any aggressive dogs in our facility. It is required for all dogs that walk through the door that they pass the test in order to participate in any of our services except for grooming

For any services that take place in the home, we require that you have a lockbox set up or door codes that allow us to access your home for services. We do not take keys. Also when it comes to parking we require that you have a Cambridge or Somerville parking pass available for our caretakers during the service. If they do get a ticket due to not having the pass the cost will be passed down to you, the clients.

What happens after I register my cat?
Cat Sitting services-as soon as we get your information in we can either set up an in-home meet and greet (additional cost) or a phone call to go over the details. Please include as many notes as you can in your portal so that we can best service your cat and have easy access to your home to provide the service). Each day you will receive a picture and update. While we are visiting them we refreshed the food, water, litter, and can administer medications.
 
For any services that take place in the home, we require that you have a lockbox set up or door codes that allow us to access your home for services. We do not take keys. Also when it comes to parking we require that you have a Cambridge or Somerville parking pass available for our caretakers during the service. If they do get a ticket due to not having the pass the cost will be passed down to you, the clients.
What is a temperment test?

A temperament test is a series of tests to make sure that we do not allow any aggressive dogs in our facility. It is required for all dogs that walk through the door that they pass the test in order to participate in any of our services except for grooming.

Should I give provide a key to my home, for home-based services?

No. For any services that take place in the home, we require that you have a lockbox set up or door codes that allow us to access your home for services. We do not take keys.

Also when it comes to parking we require that you have a Cambridge or Somerville parking pass available for our caretakers during the service. If they do get a ticket due to not having the pass the cost will be passed down to you, the client.

Do we have to provide parking for Home-Based services?

When it comes to parking we require that you have a Cambridge or Somerville parking pass available for our caretakers during the service. If they do get a ticket due to not having the pass the cost will be passed down to you, the client.

How do you manage boarding? Is your service crate-free?

For our boarding services, we offer a crate-free environment. We ask that you provide food (preferably In reusable containers), feeding instructions, you can also include treats. If needed we can also administer medication as well. The dogs are supervised 24/7 and you will receive a picture and update on a daily basis.

We can provide an individualized space as well, upon request.
 
Our rates are based on the weight of your dog:
 
0-15 pounds $70
15-60 pounds &80/night
60 plus $90

 

How will I know how my dog is doing in daycare?

When your dog is at daycare you will receive a report card at the end of the day letting you know what your dog’s day was like. You can also follow us on Instagram to get more of a feel of what our dogs do in daycare throughout the day. Here is a link http://instagram.com/elliotshouse

How far in advance do I have to book for Grooming?
When placing a grooming service request please Keep in mind that we typically book 1 to 2 weeks in advance. When requesting a cut it is always helpful if you can provide as much information as possible for our groomer, you can include pictures if needed.
 

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